Review last updated – June 2017 One of the army of Microgaming online casinos that fall under the Casino Rewards banner, Virtual City is currently associated with a group that has had some notable player issues worthy of consideration before signing up.
Virtual City casino is part of the Casino Rewards group.
Alongside this, the Casino Rewards group appear to have a very liberal interpretation of what should be considered spam, regularly bombarding players who have signed up to one of their properties with promotional mail for their other venues (in several reported cases, in multiple languages and with large numbers of mails arriving at the same time).
This sites receive daily promotional emails from Casino Reward operators or their affiliates despite never having signed up using this address at ANY casino or affiliate newsletter.
Casino Rewards are also know to , regularly restricting players access to bonuses automatically the moment they make a withdrawal that would put them ahead of the casino.
It should be noted that all Casino Rewards bonuses are credited as comp points that you then have to convert into a bonus.
One of our reviewers report not being informed that they had had their bonus privileges suspended and only becoming aware after receiving a personal invitation to participate in a reload bonus through their email, depositing for said bonus only to find that they could not redeem the comp points into the promised bonus and then facing requests for additional identification before they could withdraw.
Essentially our reviewer was encouraged to deposit via a bonus only to not receive the offered bonus and then face having their deposit held by the casino for an extended duration while they completed additional (over and above standard) security measures before returning the deposit that they were misled into making.
In another instance, when approached by a player on the GPWA forum Casino Rewards confiscated funds without having anything in their terms or conditions to justify their actions.
Upon further discussion it became clear that the player in question was playing in a fashion that would be unprofitable for the casino, however there was nothing in the casinos terms and conditions to prohibit the actions of the player which is evidenced by the adjustments that were made subsequent to their reps conversation with us.
While advantage players are obviously an undesirable group to casinos, as long as they have broken no specific terms and conditions confiscating their funds is absolutely unethical.
Overall, the Casino Rewards venues do not appear to have the massive volume of complaints that really out of touch casinos do, but between asking for Notarized ID, promotional policies that would cross the line which we would consider spamming and confiscating funds when no terms had actually been breached (essentially a spirit of the bonus confiscation) there are far more reliable Microgaming venues which you can play with.